Ct99 Responsible Gaming Policy
May gaming always be a joyful experience. ct99 believes that mindful and controlled gaming habits are a player's best companion.
Our Commitment to Responsible Gaming
Our goal is for gaming on the ct99 platform to always remain a healthy form of entertainment.
Age Limit & Identity Verification
The minimum age to participate on the ct99 platform is 18, and this policy is strictly enforced. Every user's age is verified at the time of registration, and identity is confirmed via national ID card when necessary. There is no way for minors to create an account, and any suspicious activity related to this is investigated immediately. We urge parents to ensure that their children and teenagers do not use this platform. The age verification process is a key pillar of our responsible gaming policy. If you have any information regarding this matter, please contact our support team.
Time & Money Management
To keep gaming within the bounds of entertainment, every user can set daily, weekly, or monthly deposit and spending limits. Once a limit is set, it takes effect immediately, and any transaction exceeding the set limit is automatically rejected. Requests to increase a limit take at least 24 hours to process, which helps prevent impulsive decisions. You can also take a break for a specified period — during which logging into your account will not be possible. To avoid the risk of financial loss, only spend money that you can afford to set aside for entertainment. Sound money management is the foundation of a healthy gaming experience.
Self-Exclusion & Account Break
If you feel that gaming is having a negative impact on your daily life, use the self-exclusion feature. Through this feature, you can deactivate your account for a specified period — from as little as 1 week to permanently. Once self-exclusion is activated, no deposits, bets, or logins will be possible during that period, and all marketing communications will also be paused. Even after the self-exclusion period ends, we will ensure that you are making informed decisions and will provide additional support if needed. This feature is completely free and can be activated at any time from your account settings. Taking this step for your own well-being is a sign of courage.
Signs of Problematic Gaming
Watch for the following signs to understand whether gaming is becoming a problem. Spending beyond your budget, the urge to keep playing to chase losses, and cutting back on time with family or work in favor of gaming are all concerning signs. Feeling restless or irritable when unable to game is also a warning sign. Funding gaming through debt or by draining savings is a serious red flag. A tendency to hide your gaming habits from loved ones also indicates a problem. If these signs appear, take a break immediately and consider seeking professional help.
- Spending Beyond the Set Budget
- Repeatedly Playing to Recover Losses
- Neglecting Family and Work for Gaming
- Hiding or Lying About Gaming Habits
- Gaming Through Debt or Borrowed Money
Help & Advice
For any gaming-related concerns, the ct99 support team is always by your side. You can reach us at [email protected]. You may also seek advice from various government and non-government organizations offering mental health support in Bangladesh. Acknowledging a problem and asking for help is the most important first step. We believe that with the right support, any challenge can be overcome. Your well-being and happiness matter most to us.
Tips for Building Healthy Gaming Habits
Set Your Time
Set a specific amount of time for gaming each day and stick to it strictly. Using an alarm or timer makes it easier to keep track of your time limit.
Set Your Budget in Advance
Set a maximum spending limit before you start gaming. Once that limit is reached, stop immediately — whether you are winning or losing.
Spend Time with Loved Ones
Gaming is just a small part of life. Give equal importance to spending time with family and friends, hobbies, and physical activity.